Overview
Every child deserves to experience the joy of Christmas morning. The Salvation Army Angel Tree program helps provide Christmas gifts for hundreds of thousands of children and senior adults around the country each year. Once an individual has been registered and accepted as an Angel, their Christmas wish list is shared with donors in the community who purchase new clothing and toys. The gifts are then distributed to the families to place under their Christmas trees — making holiday dreams come true through the kindness of others.
As an Angel Tree Volunteer at The Mall at Millenia, you will be the friendly face of The Salvation Army during one of the most joyful times of the year. Volunteers will help shoppers select Angel tags, answer questions about the program, receive and document returned gifts, and ensure the Angel Tree display remains tidy and inviting. Your presence will help spread the spirit of giving and ensure that every Angel’s wish is fulfilled.
Primary Responsibilities
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Greeting & Engagement
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Warmly welcome mall shoppers and thank them for supporting the Angel Tree program.
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Explain the process of selecting an Angel and how gifts are returned.
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Tag Distribution & Collection
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Help guests select Angel tags and record tag numbers accurately.
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Accept returned gifts and ensure they are properly labeled and organized for pick-up.
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Display Maintenance
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Keep the Angel Tree area clean, organized, and visually appealing.
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Refill gift tags and ensure signage is clear and visible.
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Representation & Conduct
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Represent The Salvation Army with professionalism, kindness, and respect at all times.
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Follow all program rules and dress code guidelines (see below).
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Communication & Coordination
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Sign in and out at the start and end of each shift.
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Notify your supervisor at least 24 hours in advance if you must miss your shift and ensure you unregister for the opportunity in your account.
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Volunteer Guidelines
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Be dependable and punctual for all scheduled shifts.
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Always sign in and out at the beginning and end of your shift.
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Maintain a friendly attitude—smile and engage positively with the public.
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Never use obscene or inappropriate language.
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Professional attire or “Sunday best” is required.
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No sweat clothes, torn jeans, graphic shirts, or casual athletic wear.
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Wear your volunteer apron at all times.
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No food or drink on the table.
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Take turns for breaks and avoid crowding the area.
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Phones, books, tablets, and other personal items must be kept away from the table surface.
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No headphones or earbuds during volunteer time.
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Disposable gloves will be available if you choose to use them.
Parking
Park near the food court as the back of the food court is where your volunteer location is.
Your Impact
By serving as an Angel Tree Volunteer, you help turn compassion into action. Each smile you share and each donor you assist directly contributes to a child or senior experiencing the joy of Christmas morning. Your time, warmth, and presence bring hope, dignity, and holiday cheer to families in need throughout Central Florida.
